Overview
Late payments are one of the most common friction points for event professionals. Wedy Pro's payment reminders let you automate follow-ups so you spend less time chasing invoices and more time with clients. Once configured, reminders go out automatically — sent through your own connected email address, so every message looks like it came directly from your business.
Time to complete: 5–10 minutes.
Before you begin: To send payment reminders, you must have a connected email account. If you have not yet linked your email, go to Account > Integrations first.
Where to find payment reminder settings
Payment reminder settings live in your account's Document Settings, not in the Payments section. To access them:
Click your profile or navigate to Account in the sidebar.
Open Document Settings.
Scroll to the Payment Reminders section.
From here you can configure when reminders are sent and whether they are active.
Configure automated payment reminders
Automated reminders trigger based on a payment's due date. You can set reminders to send before the due date (as an advance notice), on the due date itself, and after the due date (as an overdue follow-up). This gives you a layered reminder sequence that covers the full payment lifecycle without manual effort.
To set up your reminders:
In Account > Document Settings > Payment Reminders, enable the reminder types you want to activate.
For each reminder, configure the timing — how many days before or after the due date the reminder should send.
Save your settings. Reminders will apply to new invoices from that point forward.
A well-structured sequence for most event vendors looks like this:
3–5 days before due date — A friendly advance notice giving the client time to prepare payment.
On the due date — A direct reminder that payment is due today.
3–7 days after due date — An overdue follow-up for clients who missed the deadline.
How reminders are sent to clients
Every payment reminder is sent through your own connected email account — the same professional address clients already recognize from your contracts and proposals. Clients see your business name and email in the From field, not a generic platform address. This keeps communication consistent and reinforces your brand at every touchpoint.
Reminders are delivered to the client contact on the invoice. From the client's perspective, the reminder email arrives from your real business address — never a @wedy.com address. The email includes a direct payment link so the client can pay immediately without searching for the original document. Your name appears in the From field, making the message feel personal and professional rather than automated.
Reminders include a direct link to the invoice so the client can pay immediately without searching for the document. If a client pays before a scheduled reminder is due to send, the reminder is cancelled automatically — you will never send a follow-up for an invoice that has already been settled.
Processing fees apply when clients pay online: 2.9% + $0.30 per credit card transaction, or 0.8% capped at $5 per bank transfer.
Tips for effective payment reminders
Set reminders before the due date — A heads-up reminder 3–5 days early reduces the number of late payments significantly. Clients rarely intend to pay late; they just need a nudge.
Keep the sequence consistent across projects — Because reminders are configured in Document Settings and apply globally, your clients experience a consistent, professional follow-up process every time.
Connect your email account first — Reminders are sent via your connected email. If you have not yet linked your email account, go to Account > Integrations to connect it before enabling reminders.
Review overdue payments in Financials — Your Payments > Financials page shows a Due & Overdue Payments section with aging buckets (1–30 days, 31–60 days, 60+ days) so you can spot clients who still haven't paid after reminders have gone out.
Frequently asked questions
Will my client know the reminder came from Wedy?
No. Reminders are sent through your own connected email address. Your client sees your business name and email — not a @wedy.com address. The experience is indistinguishable from a message you sent manually.
What happens if the client pays before the reminder sends?
The reminder is automatically cancelled when a payment is received. You will not send a follow-up for an invoice that has already been settled — no awkward emails to clients who already paid.
Can I send a one-off reminder manually?
To follow up personally, open the overdue invoice from your Financials page and send a message directly to your client from the document timeline. Use your Payments and Financials dashboard to identify which clients need a personal touch.
How many reminders can I set up?
You can configure reminders at multiple points in the payment lifecycle — before, on, and after the due date. This gives you a complete automated sequence without needing to send individual messages.
Can I customize the reminder email content?
Reminder messaging inherits your account's document settings. Visit Account > Document Settings to review available customization options.
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