What is Messages in Wedy Pro?
Messages is your real-time chat inbox for clients who reach out through the Wedy App marketplace. When a prospective client discovers your profile on Wedy App and submits a booking inquiry or contacts you directly, that conversation lands here — in your Messages inbox inside Wedy Pro.
Messages lives in the Marketplace section of your sidebar, alongside Packages, Bookings, and Profile. It is purposely separate from your CRM tools (Leads, Projects, Documents) because it serves a distinct function: real-time marketplace communication with potential and confirmed clients before, during, and after a booking.
How marketplace messaging works
Every conversation in your Messages inbox is tied to a client who contacted you through Wedy App. Here is the typical flow:
A client browses your profile on the Wedy App marketplace and submits a booking inquiry or sends a message.
The conversation appears automatically in your Messages inbox in Wedy Pro.
You receive a notification and can reply directly from the Messages page.
As the relationship progresses to a confirmed booking, the conversation becomes linked to that Booking — giving you full context while you chat.
Messages uses real-time chat, so replies appear instantly for both you and your client. You will see live online indicators (a green dot on the client's avatar) when they are active, so you always know the best moment to follow up.
What the client experiences: When you reply to an inquiry, the client receives your message in real time through the Wedy App on their end. They can read and respond directly from the Wedy App without needing to check email — creating a fast, seamless back-and-forth that rivals the immediacy of texting. This is a distinct advantage over platforms that route marketplace conversations through email: clients stay engaged in-app where they are already browsing vendors, and your response reaches them instantly rather than sitting in an inbox.
Navigating your Messages inbox
The Messages page is split into two panels:
Left panel — Conversation list: All your conversations, sorted by most recent activity. Each row shows the client's name and avatar, a preview of the last message, the timestamp, and a blue badge with the count of unread messages.
Right panel — Message thread: The full chat history for the selected conversation, with your messages on the right and the client's on the left.
To find a specific client, click the search icon (magnifying glass) at the top of the conversation list. Type a name in the Search conversations... field to filter in real time. Click the X to clear the search and return to your full list.
If you have not yet received any marketplace messages, the inbox will show No conversations yet — this updates automatically as soon as a client reaches out.
How to read and reply to a client message
Responding quickly to marketplace inquiries signals professionalism and increases your chances of converting an inquiry into a confirmed booking.
Click Messages in the sidebar under the Marketplace section.
Click any conversation row in the left panel to open the message thread.
Read through the conversation — messages are grouped by date with labels like Today, Yesterday, or the full date. Scroll up to load older messages — a Load older messages button appears when more history is available.
Click in the text field at the bottom (placeholder: Type a message...) and write your reply.
Press Enter to send, or click the send button (arrow icon) on the right side of the input. Use Shift+Enter to add a line break without sending.
To include images — inspiration photos, portfolio samples, venue sketches — click the camera icon on the left side of the input to attach up to 4 images per message.
Once sent, your message shows a delivery status icon: a single gray tick means it is sending, double gray ticks mean it was delivered, and double blue ticks mean the client has read it. If a message fails to send, a red alert icon appears — click it to retry.
Viewing inquiry and booking details while you chat
Every conversation carries structured context from the client's original inquiry or booking. To access it:
Open a conversation that has linked data (a lead form inquiry or a confirmed booking).
Click the ⋮ (three-dot) menu in the conversation header.
The Conversation Details drawer slides in from the right.
Depending on where the conversation originated, the drawer displays:
Inquiry Details — When the conversation came from a marketplace inquiry: the client's full name, phone number, wedding date, location, guest count, budget, planning stage, and priorities. All the context you need to personalize your reply.
Booking Details — When the conversation is linked to a confirmed booking: the event date, guest count, location, and booking status. Click the Booking Details card to jump directly to the associated Project.
Chat History — When a client has contacted you before, all previous conversation threads are listed here so you can review the full relationship history.
Messages vs. Email: understanding Wedy Pro's two communication channels
Wedy Pro gives you two distinct ways to communicate with clients, each designed for a different stage of the relationship:
Messages (marketplace chat) — Real-time conversation with clients who reach out via the Wedy App marketplace. Tied to Bookings. Fast, informal, and ideal for initial inquiries, availability checks, and quick follow-ups.
Email via Projects and Leads (CRM email) — Professional email sent directly from your own connected business email address. Used for sending contracts, invoices, proposals, and detailed client communications. Clients see your real business email — never a platform address.
This two-channel model means your marketplace conversations stay organized in one place, while your formal client communication flows through your own email — exactly the way a professional event business should operate. Unlike platforms that send client emails from a generic platform address, every email Wedy Pro sends on your behalf comes from your own connected email account, so your brand stays front and center.
Tips for faster, more effective responses
Reply promptly. Clients browsing the Wedy App marketplace often reach out to multiple vendors at once. A fast, personal response sets you apart and signals you are attentive and professional.
Use the Conversation Details drawer. Before replying to a new inquiry, open the drawer (⋮ menu) to review the client's event date, budget, and guest count. Reference these details in your reply to show you read their inquiry carefully.
Share portfolio images. Use the image attachment feature (up to 4 per message) to send relevant examples of your work — inspiration photos, past event galleries, or setup ideas that match the client's priorities.
View images full screen. Click any image in a message to open it in the full-screen gallery viewer. Use the navigation arrows to browse multiple images attached to a single message.
Watch for the green online dot. When you see the green online indicator on a client's avatar, they are actively browsing Wedy App — an ideal time to send a follow-up message while you have their attention.
Move confirmed clients to Projects. Once a client is ready to book, use the Booking Details card in the Conversation Details drawer to navigate to their Project and send formal documents (contracts, invoices, proposals) from there.
Frequently asked questions
Where does Messages appear in the sidebar?
Messages is in the Marketplace section of the Wedy Pro sidebar. If you do not see it, ensure your account has the conversations permission enabled under your team settings.
Can I start a new conversation with a client from scratch?
Conversations in Messages are initiated by clients reaching out through the Wedy App marketplace. Once a conversation exists, you can reply at any time. To proactively reach out to a client who has an active booking, navigate to their Project and use the messaging link from there.
What file types can I attach to a message?
You can attach image files to messages — up to 4 images per message. Other file types (PDFs, documents) are not supported in the marketplace chat. For sharing contracts, proposals, or invoices, use the Documents feature within the client's Project.
How do I know when I have a new message?
New messages trigger a notification in Wedy Pro. Unread conversations are highlighted in the conversation list with a blue badge showing the number of unread messages. Keep your Wedy Pro notifications enabled so you never miss an inquiry.
Can clients see my business email address through Messages?
No — marketplace Messages uses the in-app chat system, so neither side sees the other's email address in the chat. Your business email is used when you send formal documents and emails through Projects and Leads, where clients see your real connected email address.
I see conversations in Messages but cannot reply — what's happening?
If you have not yet completed your vendor profile, Messages shows sample conversations to preview the feature. To send real messages, complete your profile setup first. Once your profile is set up, sample data is replaced with your actual conversations.
What if I miss an inquiry?
Unanswered inquiries remain in your Messages inbox. There is no automatic expiration — you can reply at any time. That said, responding within a few hours is strongly recommended to maintain a strong marketplace reputation and keep prospective clients engaged.
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