Where client inquiries come from
Every message in your Wedy Pro inbox originates from a client on the Wedy App marketplace. When a prospective client views your profile, browses your packages, or submits a lead form embedded on your website, Wedy automatically creates a conversation thread in your Messages inbox. From that moment, the entire exchange — every question, reply, and booking update — lives in one place.
Your Messages inbox is in the Marketplace section of the left sidebar. It is purpose-built for marketplace conversations and is separate from the project-based email you send through Projects using your own connected email address.
Time to complete: 5–10 minutes.
How to find and open a new inquiry
When a client reaches out through the Wedy App, a new conversation appears at the top of your Messages list with an unread count badge. Here is how to navigate to it:
Click Messages in the sidebar under the Marketplace section.
Scan the conversation list on the left. Unread threads show a blue badge with the number of new messages. The most recently active conversations appear at the top.
If you have many conversations, click the magnifying glass icon above the list to open the search bar, then type the client's name in the Search conversations... field to filter the list.
Click the conversation row to open it in the main chat area on the right.
Once a conversation is open, messages are grouped by date with separators labeled Today, Yesterday, or the full date. The client's messages appear on the left in a muted bubble; your replies appear on the right in a solid bubble. A green dot on the client's avatar means they are currently online.
How to reply to a client inquiry
Replying is straightforward. With the conversation open:
Click in the text area at the bottom of the screen (it shows the placeholder text Type a message...).
Write your reply.
Press Enter to send, or click the arrow (Send) button on the right side of the input. Use Shift+Enter to add a line break without sending.
Your message appears immediately in the thread. A single gray tick means it is sending; double gray ticks mean it has been delivered; double blue ticks confirm the client has read it. If a message fails to send, a red alert icon appears — click it to retry.
Consider this scenario: a wedding florist receives an inquiry from a couple asking about centerpiece availability for a late-autumn date. She opens the conversation, checks the Inquiry Details drawer to confirm their wedding date and guest count, then replies with a personal note referencing their specific priorities. That context — date, budget, style — is already there, so she does not need to ask twice.
View inquiry details while you chat
Every conversation can carry structured data about the inquiry or booking it is linked to. To access it:
Open the conversation.
If linked data is available, a three-dot menu (⋮) appears in the conversation header. Click it to open the Conversation Details drawer on the right side of the screen.
The drawer may show:
Inquiry Details — information the client submitted via the lead form: full name, phone number, wedding date, location, number of guests, budget, and their stated priorities.
Booking Details — event date, guest count, location, and booking status. Click this card to navigate directly to the linked project.
Chat History — a list of previous conversation threads with this client, if any exist.
Having this information in view while you type means your responses are informed and personal from the first message.
Attach images to a message
You can send up to four images in a single message — useful for sharing portfolio samples, mood boards, or setup previews directly in the conversation:
Click the camera icon on the left side of the message input to open the file picker.
Select up to four image files.
Preview thumbnails appear above the input. Click the X on any thumbnail to remove it before sending.
Send as usual.
Images appear as inline thumbnails in the message bubble. The client can click any image to view it full-screen.
Move from inquiry to confirmed booking
A conversation linked to a marketplace inquiry is connected to a booking that tracks the relationship with that client. You can see the current booking status inside the Booking Details card in the Conversation Details drawer.
Once you are ready to move forward with a client, click the Booking Details card in the drawer to navigate to the linked project. From there you can create Smart Documents — contracts, proposals, and invoices — and send them to the client using your own connected email address. Keeping both the conversation and the project in sync means nothing falls through the cracks between initial inquiry and signed contract.
Tips for faster, more effective responses
Respond promptly. Clients on the Wedy App often contact multiple vendors at once. Responding within a few hours signals professionalism and keeps you competitive.
Use the Conversation Details drawer before you type. Confirming the client's date, guest count, and priorities before responding lets you write a targeted reply rather than asking for information they already provided.
Share your work visually. Attaching portfolio images directly in the chat gives clients an immediate sense of your style without requiring them to leave the conversation.
Move confirmed clients into a project. Use the Booking Details card link to create the project and send Smart Documents (contract, invoice) from there. Your connected email address is used for all CRM-side communication, so clients always see your real business name — not a generic platform address.
Frequently asked questions
What happens if I don't respond to an inquiry?
Clients who do not receive a timely response may move on to other vendors. Wedy's Vendor Collective is curated — inquiries come from genuinely interested clients — so each unanswered message is a missed opportunity. There is no automated penalty, but prompt responses reflect well on your marketplace presence.
Can I see message history for all my bookings?
Yes. All marketplace conversations are stored in Messages indefinitely. You can scroll up within any open conversation to load older messages, and the Chat History section in the Conversation Details drawer lists all previous threads with a given client, so repeat inquiries are easy to trace.
Can I start a new conversation with a client, or do they always reach out first?
Marketplace conversations are typically initiated by clients from the Wedy App. Once a conversation exists, you can message freely back and forth. For project-based communication with existing clients, use the email channel inside Projects, which sends from your own connected email address.
How will I know when I have a new message?
An unread count badge appears on the Messages item in the sidebar whenever a new message arrives. Within the conversation list, each unread thread shows a blue badge with the number of unread messages. You will also receive in-app notifications based on your notification settings.
Can my team members access Messages?
Yes, provided the account owner has granted them access to Conversations in your account settings. Team members without this permission will not see the Messages section in their sidebar.
What if a message fails to send?
A red alert icon appears on the failed message. Click it to retry. Messages require an active connection to the chat server — if you see Connecting to chat server... in the input area, wait a moment for the connection to restore, then try again.
Why does clicking the message input open a profile prompt instead of letting me type?
If clicking the message input opens a Complete your profile prompt instead of letting you type, your vendor profile setup is not yet complete. Finish the onboarding steps to unlock full messaging. The conversations you see in this state are sample data shown as a preview.
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